Contact DeFiDex

Email: info@defidex.xyz
Phone: +1-855-BUY-ASSET

Solana builders move fast; so do we. When you reach out, you are routed directly to the desk that can help—product for feature deep dives, engineering for integration planning, operations for compliance questions, and partnerships for liquidity programs. Below is exactly what to include so we can respond within two business hours with tangible next steps.

Tell us who you are

Funds and prop desks: share your average daily notional, instruments traded (spot, perps, options), and preferred custody setup. If you already run on another DEX or CEX, mention the features you love and the gaps you want to fill.
Wallets and consumer apps: describe your user base, regional footprint, and roadmap. Let us know whether you want a turnkey white-label DEX, embedded widgets, or simply routing APIs.
Accelerators and DAOs: outline your cohorts, governance cadence, and how you plan to distribute liquidity incentives. The more context we have, the faster we can align product sprints with your milestones.

What you can expect

Discovery call (30 minutes). We clarify scope, discuss technical constraints, and gather metrics so we can model throughput, risk, and compliance requirements.
Solution brief (48 hours). You receive a written plan covering architecture diagrams, go-live checklists, and budget ranges.
Pilot or deep dive. Depending on complexity, we either hand over sandbox credentials or schedule a longer workshop with your engineers and legal team.

Support channels

24/7 trading desk: urgent routing or liquidity issues reach our NOC via encrypted chat bridged to PagerDuty.
Enterprise Slack Connect: ongoing builds get shared channels with engineers and designers.
Ticketing + CRM sync: every request is logged so your account team, compliance lead, and DeFiDex support see the same history.
Office hours: weekly AMER, EMEA, and APAC sessions focused on product strategy, documentation walkthroughs, or growth planning.

Information security

We follow strict intake procedures. Anything you send is stored in SOC 2-type repositories with least-privilege access. If you need an NDA before sharing details, include your template in the initial email and we will counter-sign within one business day. For highly sensitive materials, we can provision a secure data room or accept PGP-encrypted packages.

Typical questions we answer

How do we blend CEX liquidity with on-chain order flow while keeping custody in-house?
Which risk policies should we launch with if our audience mixes retail wallets and institutional LPs?
How do we structure revenue sharing between wallets, educators, and the core protocol?
What does a two-week go-live plan actually look like, day by day?
Can DeFiDex help us prepare materials for regulators, LPs, or internal committees?

After you contact us

We assemble a cross-functional pod that mirrors your team. That pod includes a solutions architect, risk lead, growth advisor, and support liaison. Each member owns a section of the shared workspace where you can monitor progress, upload assets, and track approvals. No more hunting through email threads; everything lives in one neon-bright dashboard.

Not ready yet?

Even if you are still in research mode, send us a note with the topics you are exploring: on-chain perps, RFQ integrations, compliance automation, or UX redesign. We can point you to relevant articles in our Intelligence Briefings hub, connect you with reference customers, or schedule a brown-bag session for your leadership team.

Emergency hotline

If you are already live and experience an incident—validator outage, liquidity imbalance, smart-contract question—call the number above and choose option 1. That rings our on-call engineer who can coordinate with routing, infra, and product specialists. You will receive a timeline, mitigation plan, and post-incident summary so stakeholders stay informed.

Final note

Your message does not vanish into a support abyss. It lands on real desks staffed by traders and builders who live inside Solana every day. The more detail you share, the faster we can help you launch, scale, or troubleshoot the next chapter of your DEX journey. Reach out, and let’s architect the future of tokenized trading together.

Signal boosts

Prefer asynchronous updates? Opt into our encrypted status feed. We broadcast maintenance windows, new feature flags, and postmortems so your teams remain in the loop without chasing us. You can even pipe the feed into your own alerting stack to keep communications centralized.

When you finally hop on a call, expect cameras on and terminals open. We whiteboard flows live, share dashboards, and screen-share code if necessary. No vague sales pitches—just practitioners collaborating in real time to get your Solana roadmap unblocked.

If you prefer meeting in person, mention upcoming conferences or travel dates. We routinely host private architecture days before major events so teams can make the most of being in the same city. Let us know early and we will reserve a slot.